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DISABLED
PARKING
PATRONS WITH DISABILITIES INFORMATION
The Amway Arena is a 17,500-seat, multi-use sports/entertainment
facility managed by the City of Orlando’s Orlando
Venues Department. Orlando Venues schedules, operates
and maintains the City’s public assembly facilities.
Its mission is to provide a broad spectrum of entertainment
including theatrical, cultural and sporting events
that will attract people from all ethnic groups and
ages. By making its facilities “user friendly”
to patrons, Orlando Venues strives to provide the
community with a clean, pleasant and safe environment
to come together with their families and peers for
the purpose of entertainment and public forum.
As management of the Amway Arena, we are dedicated
to providing enjoyment of our events for current and
potential patrons including the disabled in our community.
To achieve this, we have reviewed the Americans with
Disabilities Act (ADA) and worked with several disabled
agencies to review our building for compliance and
to establish policies and procedures to address the
needs of the disabled community.
Disabled Parking Information
Lots #1, 5, 6, and CP Garage I and CP Garage II have
spaces that are designated for disabled parking and
provide the best access to the facilities (see Parking
Map). The closest available parking to the disabled
entrance of the Amway Arena is in Lot #5 between the
Amway Arena and the Bob Carr Performing Arts Centre
or in the CP Garage I, located on Revere Street. Lot
#5 has 50 oversized parking spaces for the disabled.
There are approximately 50 spaces available for disabled
reserved parking in Lot 5. Disabled persons must be
able to present a disabled placard along with their
pre-paid parking permit to gain entry into the lot
on the day of the event. Pre-paid permits for disabled
designated parking spaces will not be honored without
the Disabled Placard. All other disabled parking spaces
in Lot 1, Lot 5, Lot 6, CP Garage I and CP Garage
II are available on a first come first serve, cash
only basis on the day of the event.
All disabled patrons are required to pay for parking
with only the following exceptions. Disabled patrons
exempt from paying parking fees are those in a wheelchair
accessible van with wheelchair ramp, and/or those
with physical hand controls and/or those with a Florida
Toll Exemption Card. For information regard Florida
Toll Exemption Permits contact the Commission for
the Transportation Disadvantaged at 1-800-983-2435.
No other exceptions apply.
CLICK HERE TO DOWNLOAD DISABLED PARKING MAP
DISABLED
PATRON PARKING EXEMPTIONS:
Disabled patrons exempt from paying parking fees are
those in a wheelchair accessible van with wheelchair
ramp, and/or those with physical hand controls and/or
those with a Florida Toll Exemption Card. For information
regarding Florida Toll
Exemption Permits contact the Commission for the Transportation
Disadvantaged at
1-800-983-2435.
No other exemptions apply.
Disabled patrons meeting the criteria above, must
call the Amway Arena box office at 407-849-2020 no
later than 5 pm the day prior to event and the box
office will issue
the appropriate parking pass.
Amway Arena Entry
There is a disabled entrance on the East side of the
Amway Arena, adjacent to the Box Office. From this
entrance, patrons may take an elevator to the concourse
level for easy access to the seating area.
Box Office
All Box Office sellers have received instructions
regarding the proper procedures for selling tickets
to disabled patrons. Seating arrangements are discussed
with each patron.
Box Office Windows
The Box Office is located at the East side of the
Amway Arena and is easily accessible from the street
or the parking lots. There are complimentary 15 –
minute parking spaces available on Alexander Place.
A wheelchair accessible ramp is located on the south
end of the Box Office windows to allow for communication
with a ticket seller. All ticket windows are covered
in the event of inclement weather.
Braille
All restroom entrances and elevators are marked in
Braille.
Disabled Seating Information
Ticket information for disabled seating is available
by calling 407.849.2020.
Disabled Seating Ticket Availability
1. Floor Seating
Floor Seats will be held as long as comparable seating
is available.
2. Wheelchair Seating
Designated seating for wheelchair patrons allows one
companion seat per wheelchair patron and is available
until general seating is sold out.
3. Additional Seating
Limited additional seats for guests of wheelchair
patrons, visual impairments and mobility impairments
will be held until the day of the show or until general
seating is sold out. Seats will be released the day
of the show in a percentage equal to the amount of
total capacity used.
Elevators
All public elevators may be accessed via the East
side entrance (adjacent to the Box Office). The elevator
just inside the entrance is designated for use by
disabled patrons and allows easy access from the street
level to the main concourse. Patrons with skybox or
floor seats may access those levels via the skybox
elevators located at the North and South ends of the
gallery hallway which is inside the East side entrance
(adjacent to the Magic Game Night Ticket Office).
Event Staff
The Amway Arena is staffed with trained professionals
who are knowledgeable and sensitive to the needs of
the disabled community. This group includes Emergency
Medical Technicians from the Orlando Fire Department,
Orlando Police Officers, Guest Relations Personnel
and a fulltime staff that can offer special assistance
to all patrons.
Hearing Assistance
Auxiliary hearing devices receiving a direct FM audio
feed from the PA system are available to hearing impaired
patrons. This system uses small amplification units
which may be picked up at the Guest Relations booth
located on the West end of the arena concourse. There
is no charge for this service. To pick up an amplification
unit, patrons will need to leave a driver’s
license, credit card or other form of identification
to ensure the amplification unit will be returned
at the conclusion of the event.
Mobility Impaired
Seating
Platforms located behind Sections 105 and 108 are
designated for mobility-impaired patrons.
Phone Orders
Phone orders are accepted until 24 hours prior to
an event or until the event is sold out. To place
an order, call 407.849.2020. Customers may pay with
MasterCard, Visa, American Express or Discover. (No
C.O.D. orders will be accepted). Orders received seven
working days prior to the event may be mailed at the
customer’s request. Any remaining orders, or
orders received less than seven working days prior
to an event, will be held at the Will-Call window
for pick up. There is a $6.00 handling fee per order.
Patrons should have the following information available
when placing the call:
-Name, date, and time of event for which they wish
to purchase tickets.
-Credit card number and expiration date.
-Full name as it appears on the card.
-Complete mailing address to which the tickets are
to be sent.
Relocations
Relocations should be handled with the assistance
of an Usher Supervisor only – they are the individuals
in the red coats.
Restrooms
Large restrooms with disabled facilities are located
in each corner of the arena on the concourse level.
Restrooms are clearly marked and are located behind
the red walls. Each restroom is equipped with disabled
stalls with grab bars and 36” wide doors. There
are disabled restrooms on the skybox level next to
the public elevators and southwest corner.
Restroom – Companion Assisted
A restroom is available in the EMT office on the east
end of the concourse behind sections 106/107 for individuals
wishing to have a companion assist them. (The EMT
office is located to the right as you get off the
disabled elevator).
Sign Language
The Amway Arena will provide a person to sign any
performance upon request. Hearing impaired patrons
that wish to have a program signed or would like a
copy of the script or lyrics must make this request
at least one week prior to the performance date.
Special Service Animals
Visually impaired patrons are permitted to bring service
dogs into the building. Arrangements should be made
at the time of ticket purchase to ensure that aisle
seats are available to accommodate the request.
Ticket Prices
Disabled seating locations are available in almost
all price ranges when an event goes on sale.
Ushering
It can be arranged to have an usher meet visually
impaired patrons outside the building and assist them
to their seats as well as back and forth to the restroom
facilities, concession and novelty stands. Please
request these services when arranging for the tickets
through our box office or call 407.849.2020 which
is our ticket information phone number.
Arrangements can be made to have an usher meet a patron
with a mobility problem. Ushers can assist patrons
with stairs or to escort them to an elevator that
will give them access to the floor and lower bowl
seating. Please request these services when arranging
for the tickets through our box office or call 407.849.2020
which is our ticket information phone number.
Water Fountains
Wheelchair-accessible water fountains are located
on the East and West ends of the main concourse. Cups
are available in the First Aid Room located on the
East end and at the Information Booth located at the
West end of the arena concourse for patrons with limited
mobility.
Wheelchairs
A limited number of wheelchairs are available at the
First Aid Room located on the East end of the arena
concourse. Patrons may use these wheelchairs to assist
them to their seats or request that an EMT give them
an escort. Patrons should contact a ticket taker or
usher upon entering the arena to make these accommodations.
Wheelchair Seating
1. Concourse Level
Wheelchair spaces are situated at the top of the lower
bowl on the same level as the main concourse so that
patrons can enter and exit the bowl freely without
having to negotiate stairs. The spaces are dispersed
throughout each price range and offer optimum viewing.
Due to limited availability, one companion may sit
in the wheelchair section with each disabled patron.
Additional patrons in the party will be located in
the rows directly in front of the wheelchair section
in order to accommodate all disabled patrons, on a
space available basis.
2. Floor Level
Depending on the event, a limited number of floor
seats may be available to disabled patrons for concerts
and other miscellaneous events. These seats normally
are on an elevated platform.
Window Sales
Tickets may be purchased from the Amway Arena Box
Office located on the East side of the Amway Arena
at the disabled issues window (South end window).
Box Office hours are from 10:00am to 6:00pm, Monday
through Friday. Complimentary 15 - minute parking
is available for ticket purchasers. Night-of-show
box office hours are three (3) hours before show time
and until 30 minutes after the show begins. If tickets
are still available on the night of the show, they
can be purchased from any of the box office windows.
Patrons must specify their needs for disabled seating
in either wheelchair or impairment sections.
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